How We Deliver
Our white-glove delivery experience — because great furniture deserves a great arrival
Delivery That Respects Your Home
We’ve spent years refining our delivery process because we know that the moment your new furniture arrives is the moment your investment either delights or disappoints. Our white-glove service ensures it always delights.
From the second your order is confirmed to the moment our team leaves your home — with every piece perfectly positioned and all packaging removed — you are in safe hands.
📦 Delivery at a Glance
- 2-hour delivery windows — no all-day waits
- SMS & email tracking from dispatch
- Two-person teams for all large items
- Full assembly included at no extra cost
- All packaging removed and recycled
Your Delivery Journey — Step by Step
1
Order Confirmed
You receive an order confirmation with your estimated production and delivery timeline. For in-stock items, this is typically 3–5 working days.
2
Dispatch Notification
The day before delivery, you receive an SMS and email with your 2-hour delivery window and a live tracking link so you can follow your furniture in real time.
3
Careful Loading
Each piece is wrapped in moving blankets, secured with furniture straps, and loaded into our climate-controlled vehicles. Fragile items travel in custom foam cradles.
4
Protected Transit
Our vehicles are fitted with air-ride suspension to absorb road vibration. GPS tracking ensures optimal routing and on-time arrival within your booked window.
5
In-Home Placement
Our two-person team carries items to any room in your home, wearing protective shoe covers. We assemble everything on-site and position it exactly where you want it.
6
Clean Departure
We remove every scrap of packaging — cardboard, foam, plastic wrap — and take it back to our facility for recycling. We leave your home cleaner than we found it.
Packaging That Protects — And Doesn’t Waste
Every piece is wrapped in reusable moving blankets for transit, then placed in recyclable cardboard and FSC-certified paper padding for the final leg. We’ve eliminated single-use plastic from our packaging entirely since 2022.
Our packaging engineers design custom solutions for each product category — a dining table travels very differently from a glass-fronted cabinet or an upholstered headboard.
♻️ 98% of our packaging materials are recycled or reused. Our target is 100% by end of 2025.
Delivery Options Compared
| Feature | Standard Kerb-Side | Room of Choice | White Glove ⭐ |
|---|---|---|---|
| Delivery to front door | ✅ | ✅ | ✅ |
| Carried to chosen room | ❌ | ✅ | ✅ |
| Full assembly | ❌ | ❌ | ✅ |
| Packaging removal | ❌ | ❌ | ✅ |
| 2-hour delivery window | ❌ | ✅ | ✅ |
| Live GPS tracking | ❌ | ✅ | ✅ |
| Old furniture removal | ❌ | ❌ | Optional add-on |
“The delivery team were extraordinary. They moved our old sofa out, brought the new one in, assembled it, and left without a single mark on the walls. Truly impressive.”
— Sarah M., verified customer
Frequently Asked Delivery Questions
What if my furniture doesn’t fit through the door?
Our delivery team are trained in furniture manoeuvring and carry specialist tools including door-removal kits and furniture sliders. In rare cases where access is genuinely impossible, we’ll work with you to find a solution — including partial disassembly where the design allows.
Can I reschedule my delivery?
Yes — up to 48 hours before your scheduled delivery at no charge. Rescheduling within 48 hours may incur a small fee. Contact our delivery team directly via the tracking link in your confirmation email.
Do you deliver to upper floors without a lift?
Yes, for items up to 80 kg. For heavier pieces, we’ll discuss options with you at the time of booking. There is no additional charge for stairs up to 3 flights.
What happens if something is damaged on arrival?
Note any damage on the delivery receipt and photograph it immediately. Contact us within 24 hours and we will arrange a replacement or repair at no cost to you. Our delivery insurance covers all items in transit.
Ready to Order? Delivery Is On Us.
Free white-glove delivery on all orders over £500. No hidden charges, no surprises — just your beautiful new furniture, perfectly placed.